viper 160xvl and best buy, problems

One thing.....I understand you are tired of the hassle of returning to the store. You might need to come to a decision............ have them remove it, or deal with it, and continue playing with it yourself.

They (the box store) might come to the point were THEY are tired of dealing with it as well. You can only get into this install so many times and have them be OK with it. So be carefull , the more you

play with the install, the closer you might get to them telling you they are done!   Sad but true.

Sorry, I never did get around to getting back in their to take pics.

I did however bring it in for a third time and they finally swapped the brain.  Seemed that fixed just about everything.  The only problem I still have is once in a great while it will shut down right after starting.  When that happens and I run the diagnostics I get 4 flashes for transmitter shutdown or optional push button.  I do not have a push button and do not shut it down via the remote, so I have no idea what is going on there.  It does not happen very often, maybe 1 out of a hundred times, but still weird.

Sorry to hear about your issues with a Best Buy install , however I am glad to hear that most all of the issues have been resolved with the replacement of the brain. I have worked as an installer off and on with Best Buy over the last 10 years with a total of approx. 7 years in with the Company. I pride myself in doing quality work and I expect the same out of those I work with. With that being said, I've had quite a bit of experience with DEI products in Chrysler Vehicles and I've noticed this issue of them not starting on the first try, and I've resolved this by resetting the tach signal while raising the rpm of the motor approx 500rpm. Try that out and see if that takes care of the issue. If you cant or dont want to do this your self, take it to best buy and have them do it. While your there, tell the Aaron from store 22 in Davenport Iowa says to quit doing half ***ed work .

Aaron